Question 1

How do I become a member?

Accepted Answer

Applying for membership only takes a few minutes. 
1. Download the Automondial Shared Mobility app from the Google Play or Apple App Store 
2. Have your driver’s license and a credit card on hand, then open the app 
3. Follow the easy registration prompts 
4. After a quick vetting process, we will send you a notification about your application via email.

Question 2

What are the criteria for becoming a member?

Accepted Answer

To be eligible to become a member you must 
 • Be at least 25 years of age 
 • Hold an Ontario class G license 
 • Have no major or criminal driving convictions 
 • Have no violations related to impaired driving 
 • Provide a 3-year uncertified driving record

Question 3

How long does it take to become a member?

Accepted Answer

It can take up to five days for your membership to be activated. If you require your membership sooner, please contact us and we will do our best to activate it more quickly.

Question 4

How do you confirm my identity when I apply to become a member?

Accepted Answer

When you apply to become a member on the app, you will be asked to upload photos of the front and back of your driver’s license and record a 3 second video.

Question 5

How do I book a vehicle?

Accepted Answer

Booking your vehicle is quick. 
1. Log in to the app 
2. Select a pick-up location 
3. Indicate how long you want your vehicle 
4. Pick your vehicle

Question 6

Do I need to have a credit card to book a vehicle?

Accepted Answer

Yes, a credit card is required to book a vehicle.

Question 7

Can I book a vehicle from my computer?

Accepted Answer

Currently vehicles can only be booked on a mobile device through the Automondial Shared Mobility app. The app is free and available on the Google Play and Apple App stores.

Question 8

How long can I book a vehicle for?

Accepted Answer

Vehicles can be booked for as little as one hour, up to one month.

Question 9

How do I pick up and operate my vehicle?

Accepted Answer

Picking up and operating your vehicle is simple and keyless. 
1. At your pick-up location open the app 
2. Tap the key icon to unlock your vehicle 
3. Tap “Start trip” 
4. Indicate if you would like insurance coverage 
5. Report any damage you see or tap “Done” 
6. Your vehicle has a keyless ignition, so simply press the button and you are on your way!

Question 10

Where do I get the keys for the vehicle?

Accepted Answer

No keys are required. All vehicles have keyless ignition. To lock and unlock your vehicle, simply open the app on your mobile device

Question 11

What do I do if my phone battery dies?

Accepted Answer

Always keep your phone charged, bring a cable to plug into the car, use the wireless charger in the vehicle (if available), or bring a portable Smart Phone battery charger with you. Treat the ASM app like your car keys – keep it secured and available to you. If your phone dies and you do not have the means of charging it, use a friend’s phone or public phone to contact the ASM help desk at (613) 903-6999 for support.

Question 12

What if I am somewhere without service? How do I open my ASM vehicle?

Accepted Answer

An internet connection is required to start and end your booking. However, if you lose internet access at any point during your booking, you are still able to lock/unlock the vehicle via a Bluetooth connection between the vehicle and your phone, using the app in the same way. Please note that you must be within 10 meters of the vehicle for the Bluetooth connection to work.

Question 13

Where can I charge my electric vehicle?

Accepted Answer

Electric vehicles can be charged at any Flo network charging station, affiliated dealerships in the National Capital region, and at home charging stations.

Charging at a Flo network station:
In the glove box of each electric vehicle is a charge card that can be used at any Flo network station. To locate a Flo charging station download the Flo app on your smartphone or navigate to the Flo website.

Charging at an affiliated dealership: 
A list of affiliated dealerships with charging stations can be found on the Automondial Shared Mobility website under “locations”. They can also be found on the Automondial Shared Mobility app, indicated on the map by the Automondial logo.

Charging at a home station: 
Unfortunately, we are not able to reimburse you for the costs incurred charging a vehicle at a home charging station.

Question 14

What do I do when my vehicle needs fuel?

Accepted Answer

All fuel expenses are included. There is a fuel card in the glove box of each vehicle. You will need to pay inside the store using the Automondial Shared Mobility fuel card. Please use the fuel type required for your vehicle. The fuel type is indicated inside the vehicle’s gas tank flap.

Question 15

What happens if I get into an accident with my vehicle?

Accepted Answer

If you get into a collision:
 • Call 911 or police as appropriate to the circumstance 
 • Contact Automondial Shared Mobility help desk at 613-903-6999 
 • Have a police report filed, as the extent of the damage is not always visible

Repair decisions will be made by Automondial Shared Mobility

Question 16

What happens if damage, not related to a collision, occurs to the vehicle while it is in my possession?

Accepted Answer

Damage to the vehicle while in a member’s possession is their responsibility to pay. This includes, but is not limited to, such things as: 
 • Broken/deformed parts 
 • Dents  
 • Scratches  
 • Damage to the interior (dashboard, fabric etc.)  
 • Permanent stains 
 • Deformed or damaged rims 
 • Abnormal wear to the mechanical infrastructure or engine 
 • Etc.

Question 17

Do I have insurance coverage when driving an Automondial Shared Mobility vehicle?

Accepted Answer

Yes. The insurance document is in the glove box of your Automondial Shared Mobility vehicle. You are covered for third party liability and collision. In case of an incident where insurance must be utilized, the member is responsible for paying the insurance deductible. Our deductible is $1000. If you would like to reduce your deductible, you can purchase deductible coverage when you start your trip in-app for $10 per day.

Question 18

I have my own personal automobile insurance, or the credit card associated with my Automondial Shared Mobility account offers rental vehicle coverage. Can I use one of these options instead of Automondial Shared Mobility’s insurance?

Accepted Answer

Yes, we recommend using your own insurance or the rental car insurance provided by your credit card when driving Automondial Shared Mobility vehicles. Check with your insurance provider and/or credit card company to see if you are covered. Our insurance remains in place as a backup solution.

Question 19

I have incurred other expenses, like washer fluid and wiper blades, will I be reimbursed?

Accepted Answer

Yes. You can submit expenses for minor maintenance items, up to $40 per receipt. To request approval for an expense reimbursement: 
 • Call Automondial Shared Mobility at 613 903-6999 to request approval 
 • Email a copy of the receipt to info@automondial.ca (mailto:info@automondial.ca)
 • Reimbursements will be processed on the next business day after your booking ends. 
If the reimbursement amount is less than the total cost of your trip, your reimbursement will be returned directly to your credit card, against the total cost of your trip. Reimbursements may appear as a pending transaction on your CC for up to 3 business days after being processed. 
If the reimbursement amount is higher than the total cost of your trip, we will issue your reimbursement in the form of a cheque and mail it to your address on file.

Question 20

What do I do if I get a ticket?

Accepted Answer

Members are responsible for tickets and fines incurred while they have the vehicle. If you receive a ticket, we recommend paying for it yourself, as it will save you the $20 administration fee. If you do not pay the ticket, when we receive the infraction notice we will pay the ticket and apply the cost, plus a $20 administration fee to your Automondial Shared Mobility accounts.

Question 21

What do I do if my vehicle gets towed?

Accepted Answer

If the vehicle is towed the member is responsible for all costs incurred. Administrative fees may also apply in some circumstances. Please refer to the “Penalties and other fees” section under Terms of Use.

Question 22

What do I do if my car gets stolen?

Accepted Answer

• If the Automondial Shared Mobility vehicle is stolen while in your possession, please Contact the police and have a police report filed 
 • Contact Automondial Shared Mobility help desk at 613-903-6999 and report the theft

Question 23

Do I have to return the vehicle with gas in the tank?

Accepted Answer

Yes. Please always ensure there is at least ¼ tank of gas in the vehicle when you return it.  This is to ensure the next member’s pick-up is as easy as yours was. Gas is included in the cost and the gas card is in the glove box.

Question 24

What do I do at the end of my booking period?

Accepted Answer

Returning your vehicle is easy. 
1. Ensure there is at least ¼ tank of gas and return to your pick-up location. Gas is included in the cost and a gas card is in the glove box.  If your vehicle is plug-in electric, at or near ½ range, please plug the vehicle in upon return.  
2. Park in an Automondial designated spot, remove your belongings and any debris 
3. Exit your vehicle and tap “End trip” 
4. That’s it!

Question 25

I already have the vehicle, but I want to keep it longer. Can I extend my booking time?

Accepted Answer

If your vehicle is not reserved by someone else after your scheduled return time, you can extend your booking.  
To find out if your vehicle is available after your scheduled return and to extend your booking, simply: 
 • Open the Automondial Shared Mobility app 
 • Tap “My Bookings”, and select the booking you are looking to extend 
 • Tap “Extend Booking”, and select the date/time to which you want to extend 
 • Tap “Confirm”

If your vehicle is not available for an extension, but another vehicle is available at your pick-up/drop off location, you can make a new reservation and book an alternate vehicle. Please return your vehicle to the pick-up/drop off location, and pick-up your new one.

It is important that you return your vehicle by the scheduled return time, for the convenience of other members and so that you do not incur late penalties.

FAQs

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